PICK UP ORDERS

STEP 1

If you would like to pickup your order, please select pick up at checkout under delivery method. Pick up is by appointment only at Buderim, Sunshine Coast, QLD, Australia. Pickup is free and is usually ready within 24hrs!

PICK UP HOURS | 9AM-6PM / MON-FRI

*You must be able to pickup your order between these hours, if these hours do not suit you, you must pay for shipping*

STEP 2

When your order is ready you will be notified via email. The email will contain a link to our Acuity Scheduling site where you can then book a time to pick up your order.

Once you are redirected, select pick up my order under the category pick up.

Our calendar with available time slots will appear, select a suitable time then click continue.

STEP 3

Please enter your name, phone and email. Once you have provided this information click complete appointment.

CONFIRMATION

 You have now scheduled a time to pick up your order! On this page you can:

  • Cancel or reschedule your appointment.
  • Add it to your ical/outlook or google calendar, so you don't forget!
  • Register for an account, so you can save your information for a faster experience next time! Your account also shows you your past, current and future appointments where you can easily cancel and reschedule if need be.

    Now that you have created an appointment to pick up your order, you will receive:

    • Confirmation email.
    • Reminder Emails 48Hrs & 72hrs prior.
    • Reminder Text & Email 24hrs prior.

    RESCHEDULING

    In the confirmation step above you are able to register for an account, in your account it will show you your past, current and future appointments where you can easily cancel and reschedule if need be.

    All confirmation & reminder emails contain a change/cancel appointment button located at the bottom of each email. 

    PICKING UP YOUR ORDER

    In your confirmation & reminder emails you will find the address to pick up your order. Please ensure you arrive on time to your appointment. Westlash is currently located in a residential premise, once you arrive you will see a sign in the garden directing you to the front door. Please knock on the front door and Westlash will be with you shortly to hand over your order. 

    PLEASE NOTE: We allow a maximum of 2 people per time slot to pick up their order. Please ensure you are practising social distancing when on our premise.